Return and Refund Policy

  Shopping In-store?

 Thinking about shopping in-store for a new rug? Choosing the perfect rug is a big decision and we truly want you to be absolutely thrilled with your purchase. You can shop with complete confidence at Rugs & Flooring, where we offer exchange options to make sure you're completely satisfied with your choice. 

• Change of Mind Returns

We do not accept returns for change of mind on sale/discontinued items. Rugs & Flooring is pleased to offer exchanges within 14 days of purchase for all items bought at our showroom. This is another way we ensure that you can shop with complete confidence. Please note that discontinued items are not eligible for refunds or exchanges.

• Returns on discontinued items

 Exchange of discontinued items listed under "Sale" in our store is only possible in the case of a fault. Regular or sale-priced items can be exchanged.  

• Exchanges

 We will only provide replacements for items that are defective or damaged at no cost. To initiate the process, please send an email to medi@rugsandflooring.com.au. 

• Customer Exchange Assurance

At Rugs & Flooring, we are proud of the high quality of our products and conduct a comprehensive inspection of every rug before it is delivered to our customers. In the event that a customer causes damage to a rug post-purchase, we cannot be held accountable for the damage. Nevertheless, we do provide an exchange alternative in such instances to guarantee customer contentment.

• For more information about our exchange policy, please feel free to reach out to our experts. You can contact us via email, phone, our website, or through our social media platforms. We're here to help and ensure you have the best experience with Rugs & Flooring.
• Admin Email: medi@rugsandflooring.com.au
• Admin Email: rosha@rugsandflooring.com.au
• Phone number: 0432095301